Order deadline

Feel the need to switch things up or add some extra goodies to your box? You've got until Wednesday noon (for the following week's boxes) to pause or customise your order seamlessly on our website. From the noon deadline through to Monday of delivery week, just pop an email to the office and we'll do our best to make it work for you!

Changes after the deadline has passed

The week your box is due: pausing on Tuesday onwards will come with a full charge. Our friendly suggestion? Gift your box to someone in need if you find yourself in a tight spot. Sharing the veggie love is always a win-win!

If you need to pop your box on hold after the deadline and we've specially ordered top-up treats for you, these goodies become fully chargeable. Drop us a line for further information.

Concerns

We're on a mission to bring the best organic produce to your doorstep, but nature is unpredictable. If you ever find a hiccuough in your veggie adventure, fear not – we'll get on the case!

Just drop us a line right away - some issues need swift attention, but we're here to ensure your organic experience is nothing short of fantastic.

Now, about the weight of your goodies – Mother Nature is quirky and we do our best to estimate, but let's face it, veggies come in all shapes and sizes. So even if some items may be a little under weight, we do promise that your box will always be bursting with value. We'll make sure you're getting the full organic bounty, even if our veggies like to keep us guessing.

Access to Property

Let's make every delivery a success! Ensure our drivers can reach your place or chat with us to set up a safe drop-off spot. If they can't leave the box, it'll boomerang back to us, and redelivery won't be in the cards.

Finding Your Address

Help our drivers find you first time - use What3Words to precisely locate your house. It's ideal for rural dwellers. Hop onto what3words.com or grab the app – it's like a GPS for your doorstep. Just pop in your postcode, drag the pin to your exact location and grab the three words they give you. Shoot us an email with the 'magic words,' and you can banish thoughts of your box being delivered to the wrong house!